My Engagement Model

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Our client’s expectations guide our thinking and process. Engaging with the client is an everyday feature of our business. It is simple as a telephone call or as complex as a written submission; either way it is crucial to who we are and the quality of our business relationships.

• Information - We keep them informed.
• Consultation - Here are our Options? What do you prefer?
• Involvement - Your ideas and issues will be reflected in policy options.
• Collaboration - Within broad "best practice" guidelines, your recommendations will be included in decisions if practicable.

Some of the tools we use to better engage our clients are:

• Providing concise and evidence-based information.
• Surveys.
• Client Submissions.
• Client meetings.
• Workshops.
• Focus groups.
• Bilateral interviews - Reciprocal Feedback.
• Expert Panels or Panel of Experts. (Remember each option is different).

The Engagement Model.

• Rank and assess the issues, we prioritise our response and our Engagement.
• Seek Approval for the objective and scope of Engagement.
• Plan the details of the Engagement.
• Manage the Engagement.
• Analyse the client's contribution.
• Manage the decisions - provide 360 degree feedback to the client and our team.
• Evaluate and learn from the experience and apply these findings to the next Engagement.